Policy

Booking and Ticketing Terms

Your booking is final only once the airline has issued the ticket, and the flight itself runs on the airline's own conditions of carriage.

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Draft for legal review. This document has not yet been reviewed by a qualified legal professional.

Our role

We work as your ticket agent, placing reservations with airlines as you direct. Flying you is the airline's job, as the carrier.

When a booking is confirmed

Your booking is final once the airline has issued an electronic ticket and you have the ticket number from us. Until then, a reservation can be dropped automatically by the airline, and its fare is not locked.

Conditions of carriage

Your flight is governed by the airline's conditions of carriage (sometimes called the contract of carriage) and fare rules, which apply alongside these terms. They cover check-in deadlines, baggage, denied boarding, delays and liability, and each airline publishes them on its own website.

Look over your ticket

When the ticket arrives, check names, dates, times, airports and cabin, and tell us straight away if anything is off. Once the trip has started, a mistake may be impossible to fix.

Fly the flights in order

Airlines usually expect the flights on one ticket to be flown in sequence. Skip one and the airline may cancel everything after it.

When the airline changes the schedule

Airlines retime and cancel flights. If that happens to a booking made with us and we hear about it, we contact you with your options, including any refund federal rules require. It is still worth checking flight status with the airline before you leave for the airport.

Check-in and boarding

Check-in, airport seat assignment and boarding are handled by the airline. Allow time for the security checkpoint and arrive by the airline's stated deadlines; missing them can mean losing your seat without a refund.

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